Cancellation & Refund Policy

Last Updated: 12 August 2026

This Cancellation & Refund Policy applies to payments made to Shadowslane for consultations, design services, architecture services, design consultancy and other professional services unless different terms have been specifically agreed in a written project agreement.

1. Nature of Our Services

Shadowslane primarily provides professional design, architecture, consultancy and project execution services.

Unlike physical products, many of our services involve professional time, consultation, design development, research, drawings, documentation and other work that begins after engagement.

Accordingly, refunds depend on the nature and stage of the service.

2. Consultation Bookings

If a consultation has been booked and paid for, the client may request cancellation or rescheduling by contacting us at info@shadowslane.com.

Where cancellation is requested sufficiently in advance and no substantial consultation work has commenced, Shadowslane may offer:

• a rescheduled consultation; or
• a refund, subject to applicable payment-processing charges, if any.

Where the consultation has already taken place or substantial preparation specifically for the consultation has been completed, the consultation fee may not be refundable.

3. Design & Consultancy Services

Once design work has commenced, payments relating to work already performed are generally non-refundable.

This may include work such as:

• requirement analysis;
• site study;
• concept development;
• space planning;
• design development;
• drawings;
• 3D visualisation;
• specifications;
• material research;
• presentations; and
• other agreed professional deliverables.

If a project is cancelled before the agreed work begins, Shadowslane may refund the unused portion of the payment, subject to any applicable cancellation or administrative charges and the specific terms agreed with the client.

4. Turnkey Projects

For turnkey projects, cancellation and refund terms will primarily be governed by the project-specific agreement, quotation, work order or contract.

Where work, procurement, manufacturing, mobilisation, site execution or third-party commitments have already commenced, amounts relating to such work or commitments may not be refundable.

Any refund, if applicable, will be calculated after considering:

• work already completed;
• materials purchased;
• customised or non-returnable products;
• vendor commitments;
• labour or mobilisation costs;
• third-party cancellation charges; and
• other costs already incurred specifically for the project.

5. Client-Initiated Changes or Cancellation

If a client changes the project scope, pauses a project, delays approvals or cancels a project after work has commenced, Shadowslane may charge for work completed and costs incurred up to the effective cancellation date.

Any remaining balance will be dealt with according to the applicable project agreement.

6. Refund Processing

Where a refund is approved, it will generally be processed to the original payment method, where technically possible.

Refund processing time may depend on the payment gateway, bank or financial institution.

Shadowslane will not be responsible for delays caused solely by banks, payment processors or other third parties.

7. Payment Gateway Charges

Where a refund is processed, transaction, gateway or payment-processing charges already incurred may be deducted where permitted by applicable law and the applicable payment terms.

8. Non-Refundable Third-Party Costs

Payments already made to third parties for customised, commissioned, purchased or otherwise non-refundable products or services may not be recoverable.

9. Force Majeure

Where a project is affected by circumstances beyond reasonable control, including natural disasters, government restrictions, major infrastructure disruptions, war, civil disturbance, epidemic/pandemic conditions or other force majeure events, project timelines may be adjusted.

Refunds in such circumstances will be handled according to the applicable project agreement and applicable law.

10. How to Request Cancellation or Refund

Requests should be sent to:

Email: info@shadowslane.com
Phone: +91 83683 58038

Please include:

• client name;
• registered email/phone number;
• project or invoice reference;
• payment date;
• amount paid; and
• reason for cancellation/refund request.

We will review the request and respond within a reasonable period.

11. Project Agreement Prevails

Where a signed project agreement, quotation, work order or contract contains specific cancellation or refund provisions, those provisions will govern the relevant project to the extent permitted by law.