Shipping & Delivery Policy

Last Updated: 12 August 2026

1. Nature of Our Services

Shadowslane provides interior design, architecture, design consultancy and turnkey project services.

We do not ordinarily sell or ship physical products directly through this website.

Accordingly, traditional shipping and delivery of physical goods does not apply to our core website services.

2. Delivery of Design Services

Depending on the service purchased or agreed, project deliverables may include:

  • design concepts;
  • space plans;
  • drawings;
  • 3D visualisations;
  • material specifications;
  • design presentations;
  • documentation;
  • consultancy;
  • project coordination; and/or
  • other agreed professional deliverables.

These may be delivered electronically through email, cloud-based file sharing, project communication platforms or other agreed methods.

3. Project Timelines

The timeline for delivery of professional services will depend on:

  • agreed scope;
  • project size and complexity;
  • availability of required information;
  • client approvals;
  • number of revisions;
  • site conditions;
  • third-party dependencies; and
  • other project-specific circumstances.

Applicable timelines will be communicated as part of the relevant quotation, proposal or project agreement.

4. Turnkey Projects

For turnkey projects, “delivery” means completion and handover of the agreed project scope rather than shipment of a product.

The applicable project agreement will define:

  • scope;
  • milestones;
  • estimated timelines;
  • procurement;
  • installation;
  • execution;
  • handover; and
  • client responsibilities.

5. International Clients

For international clients, design services may be delivered digitally unless on-site services have been specifically agreed.

Any travel, site visits, physical samples, courier charges, local consultants, taxes, duties or other location-specific costs will be discussed and agreed separately where applicable.

6. Physical Materials or Samples

Where physical samples, documents, materials or other items are specifically required, their delivery method, cost and responsibility will be agreed separately with the client.

7. Delays

Shadowslane will make reasonable efforts to meet agreed timelines but may not be responsible for delays resulting from circumstances outside our reasonable control, including delayed approvals, site access restrictions, third-party vendors, material availability, force majeure events or changes requested by the client.

8. Contact

For questions concerning service delivery:

Email: info@shadowslane.com
Phone: +91 83683 58038