Privacy Policy

Last Updated: 12 August 2026

Shadowslane (“Shadowslane”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit shadowslane.com, submit an enquiry, contact us, book a consultation, make a payment or engage our services.

1. Information We Collect

Depending on your interaction with us, we may collect:

Contact information

• Name
• Email address
• Phone number
• WhatsApp/contact details

Project information

• Project location
• Property type
• Project size
• Design requirements
• Budget information
• Project timelines
• Preferences and other information voluntarily provided by you

Business information
For commercial or professional clients, this may include company name, designation, GST details, billing information and other information required to provide services.

Payment information

Where you make a payment, transaction information may be processed by our payment service provider. We do not intend to store complete card, CVV, UPI PIN or banking credentials on our own systems.

Technical information

When you use our website, certain information may be collected automatically, including:

• IP address;
• browser and device information;
• operating system;
• pages visited;
• referring pages;
• approximate usage information;
• date and time of access; and
• cookies and similar technologies.

2. How We Use Your Information

We may use personal information to:

• respond to enquiries;
• understand your project requirements;
• schedule consultations;
• prepare proposals and quotations;
• provide design, architecture and execution services;
• communicate about projects;
• process payments;
• provide customer support;
• maintain business records;
• improve our website and services;
• protect our systems against fraud or misuse;
• comply with applicable law; and
• send marketing communications where permitted and where applicable consent or another lawful basis exists.

3. Marketing Communications

Where permitted, we may contact you through email, telephone, WhatsApp, SMS or other communication channels regarding our services, updates, offers or relevant information.

You may request that we stop promotional communications at any time.

Transactional or service-related communications may continue where necessary to provide a service or fulfil a contractual obligation.

4. Cookies

We may use cookies and similar technologies to operate the website, understand website usage, remember preferences, improve performance and, where applicable, support analytics or marketing.

You may manage cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.

Third-party services integrated into our website may place their own cookies or similar technologies subject to their respective policies.

5. How We Share Information

We do not sell your personal information as a standalone commercial product.

We may share information where reasonably necessary with:

• employees and authorised team members;
• consultants and professional service providers;
• contractors, vendors and project partners where necessary to provide the requested service;
• payment processors;
• hosting and technology providers;
• analytics, communication and marketing service providers where applicable;
• legal, regulatory or governmental authorities where required; and
• professional advisers such as accountants, lawyers or auditors.

Third-party service providers are expected to process information only for appropriate purposes and to maintain reasonable safeguards.

6. Payment Processing

Payments may be processed through third-party payment gateways such as Razorpay.

Payment service providers may collect and process information according to their own privacy policies and terms.

We recommend that you review the applicable payment provider’s privacy policy before making a payment.

7. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements and complying with legal or regulatory requirements.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable retention obligations.

9. Your Privacy Rights

Subject to applicable law and its implementation from time to time, you may have rights relating to your personal information, including rights to:

• request access to information held about you;
• request correction or updating of inaccurate information;
• request deletion where legally applicable;
• withdraw consent where processing is based on consent;
• opt out of certain marketing communications; and
• raise a grievance concerning our handling of personal information.

Requests may be submitted to the contact details provided below.

10. Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect processing that was already lawfully carried out before withdrawal and may affect our ability to provide certain services where the information is necessary for those services.

11. International Clients and Cross-Border Processing

Shadowslane may work with clients located outside India.

Depending on the technology providers and services used by us, personal information may be processed or stored in jurisdictions outside India.

Where applicable, such processing will be undertaken in accordance with applicable law and contractual or technical safeguards.

12. Children’s Privacy

Our services and website are not directed towards children.

We do not knowingly seek to collect personal information from children for independent use of our services.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review their respective privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page with its updated date.

15. Contact and Grievance

For privacy-related questions, requests or grievances, please contact:

Shadowslane
Email: info@shadowslane.com
Phone: +91 83683 58038

Privacy/Grievance Contact:
[Insert designated person/designation if required]Last Updated: [Insert date]

Shadowslane (“Shadowslane”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit shadowslane.com, submit an enquiry, contact us, book a consultation, make a payment or engage our services.

1. Information We Collect

Depending on your interaction with us, we may collect:

Contact information

• Name
• Email address
• Phone number
• WhatsApp/contact details

Project information

• Project location
• Property type
• Project size
• Design requirements
• Budget information
• Project timelines
• Preferences and other information voluntarily provided by you

Business information
For commercial or professional clients, this may include company name, designation, GST details, billing information and other information required to provide services.

Payment information

Where you make a payment, transaction information may be processed by our payment service provider. We do not intend to store complete card, CVV, UPI PIN or banking credentials on our own systems.

Technical information

When you use our website, certain information may be collected automatically, including:

• IP address;
• browser and device information;
• operating system;
• pages visited;
• referring pages;
• approximate usage information;
• date and time of access; and
• cookies and similar technologies.

2. How We Use Your Information

We may use personal information to:

• respond to enquiries;
• understand your project requirements;
• schedule consultations;
• prepare proposals and quotations;
• provide design, architecture and execution services;
• communicate about projects;
• process payments;
• provide customer support;
• maintain business records;
• improve our website and services;
• protect our systems against fraud or misuse;
• comply with applicable law; and
• send marketing communications where permitted and where applicable consent or another lawful basis exists.

3. Marketing Communications

Where permitted, we may contact you through email, telephone, WhatsApp, SMS or other communication channels regarding our services, updates, offers or relevant information.

You may request that we stop promotional communications at any time.

Transactional or service-related communications may continue where necessary to provide a service or fulfil a contractual obligation.

4. Cookies

We may use cookies and similar technologies to operate the website, understand website usage, remember preferences, improve performance and, where applicable, support analytics or marketing.

You may manage cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.

Third-party services integrated into our website may place their own cookies or similar technologies subject to their respective policies.

5. How We Share Information

We do not sell your personal information as a standalone commercial product.

We may share information where reasonably necessary with:

• employees and authorised team members;
• consultants and professional service providers;
• contractors, vendors and project partners where necessary to provide the requested service;
• payment processors;
• hosting and technology providers;
• analytics, communication and marketing service providers where applicable;
• legal, regulatory or governmental authorities where required; and
• professional advisers such as accountants, lawyers or auditors.

Third-party service providers are expected to process information only for appropriate purposes and to maintain reasonable safeguards.

6. Payment Processing

Payments may be processed through third-party payment gateways such as Razorpay.

Payment service providers may collect and process information according to their own privacy policies and terms.

We recommend that you review the applicable payment provider’s privacy policy before making a payment.

7. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements and complying with legal or regulatory requirements.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable retention obligations.

9. Your Privacy Rights

Subject to applicable law and its implementation from time to time, you may have rights relating to your personal information, including rights to:

• request access to information held about you;
• request correction or updating of inaccurate information;
• request deletion where legally applicable;
• withdraw consent where processing is based on consent;
• opt out of certain marketing communications; and
• raise a grievance concerning our handling of personal information.

Requests may be submitted to the contact details provided below.

10. Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect processing that was already lawfully carried out before withdrawal and may affect our ability to provide certain services where the information is necessary for those services.

11. International Clients and Cross-Border Processing

Shadowslane may work with clients located outside India.

Depending on the technology providers and services used by us, personal information may be processed or stored in jurisdictions outside India.

Where applicable, such processing will be undertaken in accordance with applicable law and contractual or technical safeguards.

12. Children’s Privacy

Our services and website are not directed towards children.

We do not knowingly seek to collect personal information from children for independent use of our services.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review their respective privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page with its updated date.

15. Contact and Grievance

For privacy-related questions, requests or grievances, please contact:

Shadowslane
Email: info@shadowslane.com
Phone: +91 83683 58038

Address:
1094, Sector – 46, Gurugram